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Returns


Returns:
We want to make returns easy. If you are not happy for any reason we will take un-used items back. Items are to be in in new, un-opened re-salable condition for a full refund. Please be sure that all packaging is included. In the event they are used, damaged or not resalable we may not be able to offer a refund.

If returning footwear or other boxed items, do not damage the box by using it as the as the return-shipping box, please.

 We regret that we are not able to pay shipping costs for return items unless it was an error on our end. In the event we inadvertently shipped you an incorrect or defective item, just let us know. When we receive the item, we will refund the shipping in full. If you need a call tag or prepaid shipping label please contact us and we are happy to provide one to you.

Returns and credits are issued within 3-5 business days from receiving your returned items back to our facility. Please note it may take your financial institution up to 2 days to post the return based on their policies.

Returns are eligible to be returned and refunded for a period of 90 days after the time of purchase.

Simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. This tells us what you want us to do. We'll notify you via e-mail of your refund once we've received and processed the returned item. BE SURE TO INCLUDE THE PACKING SLIP so we know it's you.

Customer Returns

127 Monument Road

Jacksonville FL 32225

Exchanges
If you are making an exchange it is faster to order the new item and simply return the one you do not want. A refund will then be issued upon return.

If you wish to wait, just include a note about what you want on the packing slip and we will process the new order once we receive the old one. Please allow time for shipping and processing on both ends.

Customized or Embroidery returns:
Sorry but Items that have been customized, embroidered or hemmed can not be return. If we messed up your order, we're sorry! Please contact customer service at 904-725-5000 or email us orders@armynavyoutdoors.com and we will make it right.

Bunk bed returns. 
 
If for any reason you need to make a return on bunk beds please see our policy below.  
 The mattresses must be returned in its original sealed bags and packaging - Unfortunately once they are opened they the law mandates that mattresses are considered used are we can not take them back. 
 Please be sure to ship them back with the original packing material to prevent them from being damaged.  You may choose any carrier that works best for your needs freight truck ups.  Please be aware that you may be responsible for damages if they are not properly packed. 
A restocking fee of 20% will be assessed and shipping charges are not refundable.
 

Lost or Damaged Items:
Should a package be lost or damaged, it is the customer's responsibility to report the loss to Army Navy Outdoors in a timely manner. Lost UPS packages must be reported within 30 days of the original ship date of the package. Lost USPS packages must be reported within 90 days of the original ship date. The postal service will not allow us to open a USPS claim before 45 days from the original ship date. If you feel that your USPS package has been lost, you must submit your concern to us. Please be aware that claims cannot be opened after 90 days, and Army Navy Outdoors assumes no responsibility for claims made after these time periods. Please note any shipment that goes out via Standard Shipping or UPS SurePost may not be rerouted once it has been shipped.

Credit Cards:

In the event we issue a refund it may take your financial institution up to 3 business days to post the funds back into your account or statement. Army Navy Outdoors has no control over the time your bank will process the refund or return and we can not act as an intermediary between the bank and the customer.

Promotional & Coupon Offers/Clearance Items:
Army Navy outdoors may offer coupons, discounts or bulk pricing. If an items is returned that had a free gift with purchase or was a bundle discount and all items were not returned the free item must also be returned or a reduced discount will be issued to cover the cost of the free item at the posted retail price. For example: Free medical kit with a $100 purchase ($20 value). If the return brings the kept item below $100 and the medical kit is not returned, $20 will be deducted from the refunded amount.

Bundle item discount may also be subject to a reduced refund amount if the kept item cost falls below the requirements. For example: Tee shirts for $5.99 3 for $15 are purchased and 1 is return the remaining 2 will be charged at the $5.99 price and a refund for $3.02 will be issued. or 25% off $100 or more. If $25 is returned the 25% discount will be added back to the original invoice and $5 return will be issued. Please contact us if you have any questions about this policy. 

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