Here at Army Navy Outdoors our ultimate objective is to make our customers happy. If for any reason you are not happy with your purchase, please return the item(s) to: Returns, 127 Monument Road, Jacksonville FL 32225.
To be eligible for a full refund, item(s) must be returned within 90 days of purchase in new, resalable, unworn condition with tags attached.
Boots must be returned in the original shoe box INSIDE another box. Please avoid damaging the shoe box by using it as the shipping packaging. Returned items in marked or damaged shoe boxes may be refused by the post office or our warehouse.
If you received any promotional item(s) with your order and need to return the item(s) that earned you those promotional item(s), the promotional items need to be included with the return.
Unfortunately, we cannot refund shipping charges on returned orders and we do not cover any shipping charges associated with your return. For your convenience, we can provide a prepaid shipping label with the cost of shipping withheld from the final refund amount. Email us at firstname.lastname@example.org and let us know if you need a label. Be sure to include your order number found on your packing slip.
All refunds will be credited to your original form of payment within 3-5 business days from receiving your returned item(s) at our facility. Please note it may take your financial institution up to 3 business days to post the refund to your account based on their policies. Army Navy Outdoors has no control over the financial institutions’ policies and cannot act as an intermediary between the customer and their financial institution. Gift Cards cannot be redeemed for cash unless required by law. Unfortunately, we cannot refund shipping charges.
Please note it will be faster to place a new order and simply return your unwanted item(s). For the best service and selection, order your replacement items online or call (904) 725-5000 for assistance.
Don’t mind the wait? We'll be happy to facilitate the exchange for you. Just fill out the Return and Exchange form included with your shipment.
CUSTOM AND EMBROIDERY ITEMS
Items that have been customized are not eligible for return. All embroidery is sewn exactly as requested when the order is placed.
Did we mess up your order? We’re sorry! Please give us a call at (904) 725-5000 and we will correct the error.
To be eligible for a refund, the mattress must be in its original factory sealed packaging. If the original factory sealed packaging of the mattress is broken, the bunk bed becomes a FINAL sale. When shipping back, please use the original packaging to prevent damages. Please note you may be responsible for any damages if the bunk bed was improperly packed. A 20% restocking fee will be deducted from the final refund amount. DO NOT SHIP PRIOR TO OBTAINING AN AUTHORIZATION CODE AND RETURN ADDRESS. Call for assistance at (904) 725-5000.
LOST OR DAMAGED PACKAGES
Should a package be lost or damaged, it is the customer’s responsibility to report the loss to Army Navy Outdoors so that the problem may be addressed in a timely manner.
Lost UPS packages must be reported within 30 days of the original ship date of the package.
Lost USPS packages must be reported within 90 days of the original ship date. The postal service will not allow us to open a USPS claim before 45 days from the original ship date. If you feel that your USPS package has been lost, you must submit your concern in writing so that we may open a claim with the postal service. Please be aware that claims cannot be opened after 90 days, and Army Navy Outdoors assumes no responsibility for claims made after these time periods.
All clearance items are FINAL sale.