- Terms & Conditions
Free Shipping :
Army Navy Outdoors promotes free shipping for orders over $100 before tax, discount coupons, and original shipping cost to the lower 48 states. Free shipping is Standard 3-10 business days in transit and we will ship the the most economical method possible. Some items are not available for Free shipping and has flat rate shipping applied. This includes but not limited to oversized items including but not limited to full size beds, large medical packs, large rifle cases, etc. The items not included in free shipping are noted on the product page.
The customer is responsible for all shipping costs unless otherwise stated. We primarily ship packages via USPS and UPS methods. We also cannot guarantee that your package will arrive in any particular time frame. USPS and UPS both offer expedited shipping and we work to insure that your package ships according to your order specifications. There are instances where UPS or USPS will be late due to unforeseen events such as weather in transit, mechanical etc. If your package has been delayed beyond its scheduled delivery time, we will not be able to refund any shipping charges as long as we shipped your order correctly. Please be aware that UPS and USPS do not have any guarantees as to the delivery time of a ground package.
Please note that some items may come from multiple stores or our manufactures bases on inventory. Please allow more then 1 package in some cases. We will try to inform during shipping however it is not guaranteed and will work hard to communicate with you. Tracking numbers are emailed to customers upon shipping. It may take up to 24 hours for tracking numbers to post from the time of pick up.
We want to make returns easy. If you are not happy for any reason we will take unused items back within 90 days. Items are to be in in new, unopened resalable condition for a full refund. Please be sure that all packaging is included. In the event they are used, damaged or not resalable we may not be able to offer a refund.
Sorry but we do not pay shipping costs for return items. In the event we receive returned items that are not in new resalable condition, ANO has the right to refuse to issue a refund. The returned item may only be returned to you if a pre-paid return label is sent or a new purchase so that we are able to ship back the returned item in the same package.
Bunk bed returns.
If for any reason you need to make a return on bunk beds
the mattresses must be returned in its original sealed bags and packaging - Unfortunately once they are opened they the law mandates that mattresses are considered used are we can not take them back. Please be aware that you may be responsible for damages if they are not properly packed. A restocking fee of 20% will be assessed and shipping charges are not refundable.
Returns and credits are issued within 3-5 business days from receiving your returned items back to our facility. Please see our full return policy for details.
Lost or Damaged Items:
Should a package be lost or damaged, it is the customer's responsibility to report the loss to Army Navy Outdoors in a timely manner. Lost UPS packages must be reported within 30 days of the original ship date of the package. Lost USPS packages must be reported within 90 days of the original ship date. The postal service will not allow us to open a USPS claim before 45 days from the original ship date. If you feel that your USPS package has been lost, you must submit your concern to us. Please be aware that claims cannot be opened after 90 days, and Army Navy Outdoors assumes no responsibility for claims made after these time periods. Please note any shipment that goes out via Standard Shipping or UPS SurePost may not be rerouted once it has been shipped.
Upon placing an order with Army Navy Outdoors the customers' credit card is charged for the full dollar amount of the order. In the event we are not able to ship your order in part of full we will refund your order for that portion. We will always contact you if there is a delay outside our normal shipping time and offer other options. We strive to ship all orders complete however there are at times stock counts and not accurate and errors are made. We apologize for any inconvenience.
In the event we issue a refund it may take your financial institution up to 3 business days to post the funds back into your account or statement. Army Navy Outdoors has no control over the time your bank will process the refund or return and we can not act as an intermediary between the bank and the customer.
In order to prevent fraud and protect our customers at times we will request a copy of your identification and possibly card. This may occurs if the shipping address is different then the card holder’s billing address, other fraud flags or the sale amount warrants further checks.
Promotional & Coupon Offers/Clearance Items:
Army Navy outdoors may offer coupons or discounts. Please note that some brands do not participate in these sales, including but not limited to Grunt Style,5.11 Tactical, Under Armour, and others. We will do our best to include this in the offer. We do run sales and promotions that we will email or post on our website. Please understand that sale prices only apply to new purchase and we can not offer a credit after an order has been placed.
Coupons will also not work when combined with other offers such as free shipping or a % or $ amount discount. We only allow one coupon code to be used per order. If a free item is offered but a discount code is used at checkout it may remove the free item.
Knives / Batons / OC Spray:
All customers attempting to purchase a knife must be 18 years or older. Knives are sharp, and by purchasing the knife from Army Navy Outdoors you understand that it is not designed or intended for use as a weapon. Army Navy Outdoors does not warrant that a person may legally purchase, possess, or carry any specific items offered, according to federal, state or local laws. By purchasing any item from Army Navy Outdoors, whether by phone, mail, electronic mail (email) or in person, the buyer grants that he/she is in compliance with local and state laws and legally able to purchase these items. By acceptance our terms, you the purchaser agrees that Army Navy Outdoors has no liability to you the purchaser or any person for any claim, loss, damage or expense arising from handling, use, display, or storage of the knife.
Be sure to check your local Knife, Baton, Pepper Spray & Stun Gun laws in your state, county, city, or town. You may be violating your local laws if you possess these items. We do not know the laws and can not be held responsible for advising you or restricting your use. It is your responsibility to know the laws where you live and you should check with local law enforcement before buying/possessing this item.
Please note that all Airsoft, Airgun, BB, and Pellet guns are restricted to those over the age of 18.
United States law restricts possession of body armor for convicted felons. Many U.S. states also have penalties for possession or use of body armor by felons. Army Navy Outdoors is unable to ship any Body Armor, Plates, Shields, etc. to the state of Connecticut or outside of the United States. By purchasing body armor from us you are certifying that you have not been convicted of any crime that would restrict you from being able to purchase or possess body armor under any Federal or State laws. Furthermore, you are acknowledging that you do not intend to use the body armor for any criminal purpose and that you are over the age of 18 years old. In order to protect our customers and keep chain of custody we are unable to accept return for body amour products.
Important Sales & Use Tax Information:
Army Navy Outdoors does not collect sales tax in any states besides Florida. Some states do impose sales or use taxes, your purchase is subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet, by catalog, or by other remote means. Many states require purchasers to file a sales/use tax return on all purchase of tangible personal property or digital property that are not taxed by the retailer and pay use tax on those purchases unless exempt.
Currently, the following states are participating in this: Arkansas, Georgia, Indiana, Iowa, Kansas, Kentucky, Michigan, Minnesota, Nebraska, Nevada, New Jersey, North Carolina, North Dakota, Ohio, Oklahoma, Rhode Island, South Dakota, Tennessee, Utah, Vermont, Washington, West Virginia, Wisconsin and Wyoming. Details on how to file these return(s) may be found at the websites of your respective taxing authorities.
Terms and conditions may be updated at any time without notice.